What is NO CONACT TAKEWAY?

• A process where customers can order their meal in-store over the counter to take away.
• Customer is to stand in queue at allocated social distance floor markings at 1.5m apart.
• Customer will place their order over the counter with the cashier, make payment, then wait in the allocated waiting area.
• When the meal is ready, a team member will bring the meal on a tray to the customer in the waiting area, maintaining a safe distance and no physical contact.

Is there a limited number of customers permitted in the store?

• As per government regulations, all customers must maintain at least 1,5m distance apart, thus limiting the number of customers we can let into our restaurant at a time, depending on the floor space.
• The restaurant reserves the right of admission only to customers who fully comply with all the safety protocols as per government and Steers regulations.

Is social distancing practiced during NO CONACT TAKEAWAY?

• Yes. Social distance floor decals are placed 1.5m apart on the floor and this serves the purpose to determine the number of customers allowed in restaurant.
• There is a designated waiting area for TAKEAWAY customers after placing their order.
• Social distancing is applied at takeaway waiting area where a compliance officer will coordinate the 1.5m distancing between customers.

What safety protocols are in place for customers using NO CONTACT TAKEAWAY?

• In addition to our team members regularly washing their hands with soap and water, all our team members sanitise their hands with alcohol-based sanitiser.
• All team members wear face masks.

How can a customer pay for their NO CONTACT TAKEAWAY order?

• We offer no contact card and no contact cash payment options for all TAKEAWAY orders.
• We offer Mobile Money (Mpesa) as a form of payment for TAKEAWAY orders.
• Should the customer be paying by card, the card machine is sanitised before and after each transaction; sanitiser spray is also available for the customer at the counter.

What is NO CONTACT IN-STORE COLLECT?

• A process where customers place their order online or by phone call to pick up their order at the restaurant.

Will customers have to wait in line?

• Customers who ordered for collection will join the takeaway queue to reach the counter to make payment for their order.
• Customers who have paid online will be fast-tracked to the front of the queue to receive their order.

Is social distancing practiced during NO CONTACT IN-STORE COLLECT?

• Yes. Social distance floor markings are placed 1.5m apart on the floor and this serves the purpose to determine the number of customers allowed in restaurant.
• There is a designated waiting area for TAKEAWAY customers after placing their order.
• Social distancing is applied at takeaway waiting area where a compliance officer will coordinate the 1.5m distancing between customers.

What menu offer is available when customer is ordering IN-STORE COLLECT?

• There may be a difference in the menu offerings across our various menu channels. Menus will be available at the restaurant for customers ordering for takeaway.

What safety protocols are in place for customers using IN-STORE COLLECT?

• In addition to our team members regularly washing their hands with soap and water, all our team members sanitise their hands with alcohol-based sanitiser.
• All team members wear face masks, and team members who are customer-facing also wear a face shield as an extra precaution.

How can a customer pay for their IN-STORE COLLECT order?

• We offer no contact card and no contact cash payment options for all TAKEAWAY orders.
• We offer Mobile Money (Mpesa) as a form of payment for TAKEAWAY orders.
• Should the customer be paying by card, the card machine is sanitised before and after each transaction; sanitiser spray is also available for the customer at the counter.